ITIL® 4 Foundation - Storytelling | English
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The following contents are processed within the online course:

• IT Service Management in Practice
• The ITIL Service Value System
• Basic concepts, guiding principles and models of ITIL
• Concepts for the operation of IT services and IT infrastructures
• Selected practices/processes according to ITIL
• ITIL training paths and qualifications
• Preparation for successful participation in the examination for the internationally recognized ITIL Foundation Certificate in IT Service Management

In this short demo, you get a first impression of our scenario-based ITIL4 Foundation training. Meet Jake and Henri and follow them into their world. >>click here<<

The "ITIL Foundation" e-Learning course enables you to ... 

• define the term "service" and recognize the added value that service management offers your company
• understand the concept of the ITIL Service Value System and recognize its components and interactions
• to understand the core terms and concepts of ITIL 4 and to classify them
• to understand practices, components, guidelines including their linkage

The "Axle Car Hire" scenario:

If Axle thinks about it that way, this trend was actually pre-programmed. He had somehow lost focus. Everything ran smoothly. Well, not any more...

So, what to do? Don't stick the head in the sand, of course. He has found a partner with whom he wants to face the problems of Axle Car Hire. Henri Durand - his new CIO. Together they want to make the company fit for the future. And how? With ITIL® 4 and your help!

Slip into the role of Jake, the Operations Manager of Axle Car Hire, and accompany Henri on his exciting journey. Henri will take you by the hand, introduce you to the world of ITIL and explore with you how the ITIL approaches can be used to save Axle Car Hire. And almost incidentally, you'll get everything you need to pass the ITIL 4 Foundation exam.

You become a member of the MaxLearning Academy for three months. That means:

• Completely flexible and self-organized learning using scientifically based learning concepts that efficiently support your knowledge construction,
• Learn according to your individual learning preferences through the integration of different learning formats and media types,
• Learn in collaboration with your learning group and the Maxpert trainers, via chats or topic-specific in the course forums
• Game based learning, through the use of an exciting scenario and various gamification techniques

Our scenario-based "ITIL 4 Foundation Online Basic" training provides a comprehensive understanding of the structure and interrelationships of the ITIL framework. You will learn the basics of Service Management according to ITIL, the components of the Service Value System, the four dimensions of Service Management as well as the concept of the Service Value Chain and the ITIL Management Practices.

The ITIL 4 online training contains scenario-based video chapters with several hours of playing time. The learning evaluation is carried out using an exam simulator based on sample paper questions from the ITIL 4 Foundation exam. In addition, further supporting learning materials such as audio files and whitepapers are available.

After three months your membership ends automatically.

• IT Managers, IT Managers, IT Consultants, Operations Managers, Managing Directors, Information Managers, Solution Architects, IT Professionals and Business Managers
• Anyone interested in a basic understanding of the ITIL framework and looking for advice on how to use it to improve quality in IT Service Management organizations.
• IT experts who want to find out about service improvement opportunities because ITIL is already in use in their organization.

Putting online learning into learning psycological education.

Digitisation is currently taking place and a wide range of offerings for digitised learning solutions can be found. But where's the difference between them?

Research in learning psychology is looking for answers to the questions: What should a state-of-the art elearning look like, to offer a learning the best learning experience possible?

Some key findings can already be shared:

• Social Learning: Participants in online courses should be given the possibility for networking, getting in touch with each other and share knowledge (Department of Education, 2014)
• Gamification: applying game-design elements and game principles in non-game contexts can increase motivation and learning success (Herger, 2014)
• Consider learning preferences: Taking the interindividual learning preferences into account and offering a diverse set of learning material can have a significant effect on the learners motivation (Mandl & Hense, 2014).

The Maxpert Academy is set-up accoring to these findings and offers state-of-the-art learning formats. It combines the fulfilment of learning theoretical requirements with modern media to a digital worlf of learning, that goes far beyond communicating course content!

So that's the difference.

Maxpert GmbH ist authorisierter Trainingspartner des PMI.
For taking part at the "ITIL 4 Foundation" e-Learning you earn the following PDUs for Maintaining your PMI Certification:

Certificate: PMP®, PgMP® und CAPM®

• Technical PDUs: 5,0
• Strategic PDUs: 3,0
• Total PDUs: 8,0

The Certificates PfMP^®, PMI-SP^®, PMI-RMP^®, PMI-ACP^® und PMI-PBA^® earn 3,0 PDUs in the Category "Strategic".

• IT knowledge and familiarity with the processes of the IT service area are desirable

Experience in the IT area and basic knowledge of IT service management processes would be of advantage.

The ITIL 4 Foundation Online exam takes place online via the online Proctor exam according to an individual appointment:

• A total of 40 multiple-choice questions have to be answered, for which you have 60 minutes.
• You pass if you answer at least 26 questions (65%) correctly.

Upon successful completion of the ITIL Foundation Online exam you will receive the internationally recognized certificate: ITIL 4 Foundation Certificate in IT Service Management.

Your ITIL 4 Foundation Certificate will be available as an E-certificate within 48 hours after successful examination in your personal account on the Peoplecert Candidate Portal. The Voucher for the Proctor-Exam is 12 month valid.

Here you will find all information about the exam:
Windows:
Mac:

• English

• Peoplecert