ITIL® 4 Specialist: Create, Deliver & Support (CDS) | English

Our accredited ITIL 4 Create, Deliver and Support (CDS) e-learning provides all you need to help prepare you for the CDS examination. The examination assesses whether you can demonstrate sufficient understanding and application of ITIL 4 to the creation, delivery and support of services, as described in the CDS syllabus.The ITIL 4 CDS qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful, modern IT-enabled services, teams and workflows.

COURSE MODULES

• Introduction
• Foundation recap
• Organizational challenges and managing resources
• Shift left approach
• Information & technology across the SVS
• Design service value streams
• Practices new service value stream
• Practices restoration of live service value stream – Part 1
• Practices restoration of live service value stream - Part 2
• Coordinate and prioritise work
• Commercial and sourcing considerations

If you want to truly optimize your IT operations, it is important to think of them as being part of an interconnected system. Rather than treating the design, construction, testing, launching, running, and general support of IT-powered products and services as being separate, you should picture them as part of a continuous process that creates the value behind your business.

At the end of the course, you will:

• Understand how to plan and build a service value stream to create, deliver, and support services
• Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and value streams
• Know how to create, deliver and support services

• IT Manager, IT Manager, IT Consultant, Managing Director, Information Manager, Solution Architect, IT Professionals and Business Manager
• ITSM practitioners, operations managers and employees who ensure end-to-end accountability for the company's services
• Existing ITIL qulaification holders wishing to develop their knowledge
• IT professionals who want to find out about the possibilities for service improvement because ITIL is already used in their organization

BENEFITS

• An exam simulator which results in exceptional pass rates
• Increased retention of learning
• Less time taken to learn
• Increased control and visibility of progress and achievement
• Reduced travel costs
• Accessible from any location

There are two formal prerequisites in order to sit the exam.

• You must have passed either the ITIL 4 Foundation or the Managing Professional Transition examination
• You must undertake an accredited training course

There are two formal prerequisites in order to sit the exam.

• You must have passed either the ITIL 4 Foundation or the Managing Professional Transition examination
•  You must undertake an accredited training course.

• 90-minute duration
• Closed book
• 40 questions
• Pass mark is 70% or higher – a raw score of 28 marks or above

English

PeopleCert

Maxpert is an Accredited Training Organization (ATO) and officially authorized to conduct ITIL trainings and ITIL Exams. Our ITIL courses are accredited by Peoplecert (Accreditation Institute for ITIL).

We continually improve our trainings, therefore we guarantee that all of our ITIL Foundation trainings always follow the current syllabi of Axelos Limited (owner of ITIL).